Returns & Exchanges

At Zlatna Ribka, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack the Items

  Securely place the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized courier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.