Frequently Asked Questions
Everything you need to know about shopping with Zlatna Ribka.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
Which payment methods do you accept?
Zlatna Ribka accepts all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are the products on your site authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping times and fees vary depending on the destination and are displayed during the checkout process.